Frequently Asked Questions
Product Q&A
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Applying Femmesil
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Shipping & Handling
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Ordering & Payments
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Product Q&A
What's in Femmesil?
Femmesil is made with our proprietary blends of Activated
Minerals™, Therapeutic Plant Extracts and Natural Moisturizers.
All ingredients were derived from natural sources and have not
been altered. Femmesil is free from chemicals, parabens and
scent. Specific ingredients include: Jojoba Oil (pronounced
ho-ho-ba; derived from the jojoba bean) and Pure Beeswax
(derived from bee hives.)
How long does it for Femmesil to work?
Femmesil will begin relieving symptoms after 1 application, and
will eliminate
all signs of your infection within 2 days. One tube
of Femmesil provides enough cream for 5 days, so if your
condition is particularly stubborn or chronic, you may continue
applying Femmesil until the tube is empty.
(There are no side effects
associated with applying Femmesil more frequently or longer than
suggested.)
Is Femmesil safe?
One of the greatest benefits of choosing a natural product above
a chemically based product is your ability to minimize the risk
of irritation and side effects. Femmesil combines ingredients
that have been used for thousands of years because of their
soothing and healing properties. All of these are approved
cosmetic ingredients and listed in international cosmetic
dictionaries.
Femmesil has also undergone extensive testing to determine its
safety for human use and its effectiveness at killing germs.
Femmesil contains no chemicals, parabens, steroids or artificial
ingredients. Bacteria and yeast cannot develop a resistance to
Femmesil, so it will work every time you need it.
Are there any precautions that I need to be aware of?
Femmesil may stain fabric, particularly light-colored fabrics.
After applying Femmesil to the affected area, let it absorb into
the skin before covering the area with clothing, bedding or
towels.
Direct sunlight immediately after application on exposed areas
of the skin may cause cream to darken. Discoloration is not
harmful and can be washed off with mild soap and water.
Do not ingest Femmesil.
Keep out of reach of children.
Do not use if you are nursing or pregnant.
Do not use Femmesil if you are allergic to silver.
Does this really work?
Femmesil has been proven highly effective by several certified
scientific studies. Aside from scientific research, the most
important data comes from the significantly positive results and
feedback from customers in 140 countries. Every day, women from
around the world contact us to say that Femmesil worked better
and faster than countless prescriptions and store-bought creams.
Even with Femmesil’s generous money-back guarantee and liberal
return policy, we are proud to announce that over 99% of
customers over a four-year period were satisfied with their
results.
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Applying Femmesil
How do I apply
Femmesil?
Squeeze a 1/2" of Femmesil from tube and gently rub
into the affected vaginal area (external or
internal) 2-3 times per day. Allow Femmesil to
absorb into skin before putting on clothing, or use
a panty-liner since Femmesil may stain light-colored
fabrics.
Femmesil will begin relieving symptoms after 1
application, and will eliminate
all signs of your infection within 2 days. One tube
of Femmesil provides enough cream for 5 days, so if
your condition is particularly stubborn or chronic,
you may continue applying Femmesil until the tube is
empty. (There are no
side effects associated with applying Femmesil more
frequently or longer than suggested.)
Use Femmesil for all types of vaginal itch, odor,
soreness, burning and discomfort. This product was
specifically formulated to cure yeast infections (candidiasis),
bacterial vaginosis, gardnerella, vaginitis,
vulvitis and trichomoniasis.
How do I know if I am allergic to
Femmesil?
Allergies to Femmesil are extremely rare; within a
five-year-period, only a few customers worldwide have reported a
reaction. Yet, if you are prone to allergic reactions, you
cannot be too careful. Among the reported allergic reactions,
the most common allergen was our Activated
Mineral blend. How can you tell if you're allergic to these
minerals? If you can wear
silver jewelry without developing a rash, you will not have a
problem with Femmesil. The other ingredients (essential oils,
Jojoba oil and beeswax) have even rarer allergenic effects. Of
course, as with any topical cream, if any discomfort, itching,
or irritation persists, stop using the product.
Can I use Femmesil if I am trying to conceive, pregnant or nursing?
There have been no documented reports of adverse effects using
Femmesil. We believe that it is generally safe, but just to be
absolutely secure, we do not recommend Femmesil for nursing
mothers, women who are pregnant or those trying to conceive.
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Ordering & Payments
Why do I have to leave this site to buy
Femmesil?
When you click BUY
NOW, you will be redirected to Aidance Skincare, the
manufacturers of Femmesil. Unfortunately, our site is not
equipped to handle web transactions at this time.
What method of payment or credit card types do you take?
Currently we accept Master Card, Visa and Discover cards. We
also offer PayPal. American Express orders are processed through
PayPal. Customers outside the US can place orders online using a
major credit card. Your credit card statement will show a charge
from “Aidance Skincare”
Why is my credit card being denied?
If your transaction is denied, please be sure you are entering
the correct street address and zip code into the “Bill To”
address fields during your checkout. This information must match
the information that your credit card company currently has on
file for you. Also confirm that you are entering the correct
credit card number and security code in the payment fields. For
your protection, if this information does not match, Aidance
Skincare will cancel the transaction. If you are confident that
this information is correct but are still are having problems,
try contacting your bank to make sure you have not exceeded your
spending limit. Do not attempt an excessive number of
transactions if the first and second attempts do not go through.
Call Aidance Skincare customer care for assistance at
1-877-4AIDANCE (877-424-3262.) Calls from outside the United
States can reach our customer service line by dialing
1-781-989-9586. You can also send an email to
customerservice@aidanceskincare.com.
Why is my debit
card being denied?
If you experience problems completing your transaction, do not
attempt more than two (2) transactions. Double-check that you
are entering your billing address, debit card number and
security code correctly. Even if our checkout screen states that
your transaction has not gone through completely, our system has
already made an inquiry to your bank and reserved the funds for
the transaction. When you read that the transaction was
incomplete, this means that the transaction charge was
invalidated. Unfortunately, this may mean that your card's
financial institution reserves the transaction amount in your
fund for up to 72 hours until the electronic banking network
communicates that the transaction was invalidated. Rest assured
- we do not receive these funds- they have not left your bank
account. They will become available to you again within three
days.
In the unlikely scenario that your bank holds these funds for
longer than 72 hours, contact Aidance Skincare immediately at
1-877-4AIDANCE (877-424-3262.) Calls from outside the United
States can reach our customer service line by dialing
1-781-989-9586. We can work with your bank to prove that the
sale was cancelled so that those funds are made available to
you.
Why has my card been charged before I have received my
order?
To keep pace with the volume of orders we receive, we need to
receive payments immediately after you place your order. Since
our commitment is to fill your order within 24 hours (on
business days), unless otherwise noted, this delay between
transaction and product delivery is very rarely an issue for
customers. For U.S. customers who are uncomfortable with this
policy, we accept money orders and bank checks from major
national banks and institutions.
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Shipping & Handling
When can I expect my order?
We ship all orders within 24 hours on business days (unless
otherwise posted on the website.) Depending on the shipping
method you choose (FedEx or US Mail) and where you live,
delivery times will vary.
Domestic/US Mail
Items shipped using 1st Class Mail within the continental US
will arrive in 2-5 business days. All items are shipped from
upstate New York, so your distance from the east coast may
affect delivery expectations.
Domestic/FedEx
Items shipped domestically using FedEx Overnight will arrive by
7pm on the day after your item ships. Note: Orders placed after
2pm EST need additional processing time and will be shipped on
the following business day. FedEx does not delivery on Saturday
or Sunday.
International/US Mail (Air Mail)
Delivery times when shipping internationally via USPS can vary
greatly depending on the destination country and its Customs
procedures. Shipments from the U.S. to Canada or to the U.K. can
be fairly quick if not delayed in Customs. Postal strikes in
destination countries can also adversely impact deliveries.
International orders are given 15 business days to arrive.
International/FedEx
Delivery times when shipping internationally via FedEx can vary
depending on the destination country and its Customs procedures.
Barring any customs delays, the delivery window should be 2 to 5
days.
Note: To protect our customers, Aidance Skincare retains the
right to verify payment information prior to shipping large
orders.
How do I track my order?
If you provided an email address at the time of checkout, a
tracking number will be sent to you when the order is shipped.
Unfortunately, international air letter post does not include a
tracking feature. You may use the Customs Declaration number
provided in your confirmation email to check with your local
post office and customs office. If have not received a shipping
confirmation within 2 business days of when you placed the
order, email customer service (customerservice@aidanceskincare.com)
and we will assist you in tracking your order.
For USPS (U.S. Mail) tracking, visit
www.USPS.com and click on
"Track & Confirm."
For FedEx tracking, visit
www.FedEx.com.
Can you ship to U.S. Armed Services bases?
FedEx does not deliver to APO/FPO addresses. Aidance Skincare
ships to U.S. Armed Services bases but only through USPS.
Military designated addresses, APO (Army Post Office) and FPO
(Fleet Post Office) allow mail to be delivered to overseas
military locations. APO addresses are associated with US Army or
Air Force installations. FPO addresses are associated with US
Navy installations and ships in the United States.
For your Shipping Address on the Check-Out page:
Be sure to enter your full name, grade, and PSC or unit number
using the Name and Street fields. Enter either "APO" or "FPO" in
the City field. Enter "AA" (Armed Forces America), "AE" (Armed
Forces Europe), or "AP" (Armed Forces Pacific) in the Province
field (instead of State.) In this case, you must enter “United
States” in the Country field.
You must also enter your zip code.
Note: Each country has its own import restrictions. Some items
cannot be shipped to APO/FPO addresses. You must be aware of any
such restrictions for the region in which you are stationed.
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Can FedEx deliver to my Post Office Box (POB)?
No. FedEx can only deliver to physical addresses. FedEx requires
you to list a street name and building/house number.
I entered the wrong shipping address. Can you change it?
If your order has not already shipped, your shipping address
information can be changed. To change an incorrect shipping
address, email customer service (customerservice@aidanceskincare.com)
with your order information, name and address correction. If the
shipping address you entered is different from your billing
address, you will need to speak to Customer Service over the
phone to confirm the authenticity of the change. This is for
your protection. If your order has already shipped, the order
will need to be returned and then re-shipped.
How is this packaged for shipping? Is it discreet?
The only identifying information on the outside package is the
company name “Aidance Skincare ” on the address label. There are
absolutely no markings indicating sensitive personal use.
I am outside the U.S. Are there import or customs issues?
Customs offices very rarely refuse our shipments. We do our best
to meet general documentation requirements. However, it is
possible that certain countries might require additional
documentation from you. Such a document is your responsibility.
Aidance Skincare is not responsible for product being impounded
due to customs issues beyond U.S. borders. Order refunds, less
shipping and handling, will only be given if the product is
returned to Aidance Skincare. For those who have concerns about
customs delays in their countries, we recommend choosing the
International FedEx delivery option and making sure to provide
your telephone number on the Checkout page.
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